Dislike the backpack and return policy
I received this backpack and was not a fan— particularly for the price. Additionally, by the time I tried to return it— I found out it was outside their tight return policy. I now have an expensive, heavy, plastic backpack which I have no use for that I cannot return
Thank you for your review! We are always eager to provide excellent customer care. Any customer who has questions or potential issues with their order can email us at email@example.com, reply to any automated email they receive from us or by viewing our contact page: https://www.margopaige.com/pages/contact-us. Customer feedback and experience is critical for being able to provide solutions and how we shape our business. In your case, we would have been happy to help you orchestrate a return f immediately upon hearing from you. Especially if your disappointment was immediate (as it seems it was). Our current return policy (which we will consider updating in light of your feedback) is 10 days. Had we heard from you at any point, we would have been more than happy to assist. Even being outside of that policy, we would have been happy to work on a solution, so you do not feel trapped with a product you do not want. We appreciate your feedback about the weight of the bag. This is new feedback for us. Based on your review, we will be updating our product page with the weight of the item so no future customers feel surprised. We understand that our pricing is not for everyone. Our products are priced in a way that reflects our costs and values based around sustainability, material quality, sourcing recycled materials and ensuring fair wages along our supply chain. We use the highest quality and sustainably made materials in the clear bag space. In the event you are looking for less expensive, lighter weight products, we would be glad to provide some referrals for you as well.
Olive Clear Backpack
Got this bag for the Austin City Limits festival. It’s gorgeous! So much better in person. I will say, it’s a b***h to get in and out of but it’s made to bring to a festival and makes it so much harder for anyone to try to pick pocket you. So I’m ok with that. It’s not an everyday bag. Also, the zipper malfunctioned. It would not stay zipped together half the time. The paint on the leather also started to peel after 3 days of wear. I’m gonna assume it was just a bad batch I received. The bag is so beautiful though so it has been a disappointment. I reached out to the company and right away they sent me a refund and a new bag. I am very pleased! Give them a try. You won’t regret it!
Thank you for your review! We appreciate your kind words about the bag and appreciate the opportunity to get you another. Your bag was the first one we have ever seen with this issue out of all the ones we have sold and not what you should expect when ordering from us. We are always happy to work with all of our customers to ensure they receive the best product. We appreciate your support and feedback!
High quality, so sleek and perfect!
The presentation of this item was superb, complete with a hand written note and handy slip to keep it nice and clean! It’s super durable and flattering and honestly perfect for game days! Very professional service and detailing of the backpack! I LOVE IT!!!!
Thank you so much for your review! Glad to hear you love your new backpack!
Love my Clear Golden Bag!!
When I first opened my package and looked inside I was so surprised! There inside was this gorgeous bag! I pulled it out and opened it. I thought to myself about all the things I could put in it. All the places I could take it. Plus not to mention the hideaway for my unmentionables. Thank you, Melissa Gustafson
Thank you so much for your review! Glad to hear you love your new bag!
I had a damaged order, they sent me a new one immediately and everything’s great! it came in a timely fashion, and i’m very happy with my purchase from Margo Paige!
Awesome to hear, Madi! We are always here to help! xx